Refund policy
We want you to be happy with your purchase. Please review the return terms below.
1. Return Window
Return requests must be submitted within 14 days of delivery.
2. Eligibility
To be eligible for a return, an item must be unused, in its original condition and packaging, and a standard non-custom item.
3. Non-Returnable Items
- Custom or commissioned orders.
- Items returned after the 14-day return window.
- Items that are used, damaged, or missing their original packaging.
4. Damaged Items
If your item arrives damaged, please contact us at koppawood@gmail.com within 48 hours of delivery. Please include clear photos of the item, the shipping box, and all packaging materials. We will review the situation and offer a replacement or refund when appropriate.
5. Refunds
Once we receive and inspect your returned item, we will notify you by email. If your return is approved, your refund will be issued to the original payment method within 5–10 business days.
6. Shipping Responsibility
- Return shipping costs are the responsibility of the buyer.
- Original shipping fees are non-refundable.
- Koppa Wood Design is not responsible for lost or undeliverable packages caused by an incorrect address provided by the buyer.
- If a package is returned because of an address issue, the buyer is responsible for any re-shipping fees.
Contact Us
If you have any questions, please contact us at koppawood@gmail.com.